Aftersales Regional Technical Manager
About Us
Harris Group is a long-established distributor of commercial vehicles, spare parts and aftersales services within Ireland and the UK. We distribute globally recognised vehicle brands and are a leader in the growing and ever evolving EV space including Light Commercial Vehicles, buses and coaches. Harris Group is the distributor for the MAXUS range in the UK and Ireland. With 70 dealer outlets and growing, our experienced team is responsible for delivering premium care to MAXUS fleet, SME and personal customers. Due to continued growth, we have a fantastic opportunity for a Regional Technical Manager to join our Aftersales team.
To provide technical support and expertise to customers, dealerships, and the sales team within a specific region. This position requires a strong technical background and in-depth knowledge of
automotive systems and components. The Regional Technical Engineer will be responsible for troubleshooting technical issues, conducting training sessions in conjunction with Technical
Training team, coordinating product launches, and ensuring customer satisfaction by delivering high-quality technical assistance.
This role is 50% field based and 50% office based - troubleshooting technical issues.
Key Responsibilities and Accountabilities
1. Technical Support
Provide technical support to customers, dealerships, and the sales team within the assigned region. Respond promptly and effectively to technical inquiries,
troubleshooting issues related to automotive systems, parts, and equipment.
2. Training and Education
Liaise with Technical Training department in Dublin with regards to
training sessions for dealership personnel, sales teams, and customers to enhance their understanding of product features, specifications, installation procedures, and maintenance guidelines
3. Product Launch Support
Collaborate with the marketing and product teams to coordinate the successful launch of new automotive products in the region. Provide technical expertise, liaise with training team with regards to training materials, and assist with product demonstrations.
4. Problem Diagnosis and Resolution:
Analyse and diagnose complex technical problems reported by customers or dealerships. Develop effective solutions or escalate issues to the appropriate internal teams for further investigation and resolution.
5. Field Visits and Inspections:
Conduct field visits to dealerships and customer sites to assess technical issues, evaluate product performance, and provide on-site technical support. Ensure compliance with quality standards and identify opportunities for improvement. training programs, self-study, and professional development opportunities.
6. Warranty Claims Management:
Assist in the management of warranty claims by conducting thorough investigations, analysing technical data, and providing recommendations based on warranty policies and guidelines.
7. Technical Documentation:
Contribute to the development and maintenance of technical documentation, including service manuals, troubleshooting guides, and technical bulletins. Ensure accuracy and accessibility of information for internal teams and customers.
8. Continuous Improvement:
Stay updated on emerging technologies, industry trends, and advancements in automotive systems. Continuously enhance technical knowledge and skills through training programs, self-study, and professional development opportunities.
9. Customer Relationship Management:
Build and maintain strong relationships with key customers and dealership personnel within the region. Collaborate with the sales team to understand customer needs, address technical concerns, and contribute to customer retention and satisfaction.
10. Reporting and Documentation:
Prepare and submit regular reports on technical activities, including customer inquiries, issue resolution, training sessions conducted, and overall technical performance within the region.
11. Cross-Functional Collaboration:
Work collaboratively with our teams across Ireland and the UK and develop and maintain good working relationships both internally and externally
Essential Skills, knowledge and Experience
– Bachelor’s degree in Mechanical Engineering, Automotive Engineering, or a related field.
– Master Technician qualification essential.
– LCV and Electric Vehicle experience an advantage.
– Extensive experience in the automotive industry, with a focus on technical support, diagnostics, or engineering roles.
– Thorough understanding of automotive systems, components, and operating principles.
– Strong problem-solving and troubleshooting skills, with the ability to analyse complex technical issues and develop effective solutions.
– Excellent communication and interpersonal skills to effectively interact with customers, dealerships, and internal stakeholders.
– Proven ability to deliver technical training sessions and effectively convey technical information to diverse audiences.
– Detail-oriented mindset with a commitment to accuracy and attention to detail in technical documentation and reporting.
– Familiarity with warranty claims management processes and quality standards within the automotive industry. – Proficiency in using diagnostic tools, software, and relevant technical resources.
– Ability to work independently and travel within the assigned region as needed. – Valid driver’s license and a clean driving record.
– Competitive basic salary
– Company vehicle
– Defined Contribution Company
Pension Plan
– 25 days annual leave
– Employee Assistance Programme
– Cycle to Work Scheme